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Gift Exchange

Welcome to simple, comfortable, and easy gift exchanges…

Please find the order number printed on the invoice included with your shipment.

Please enter the gift recipient's zip code as it appeared on the shipping label.

Please enter the gift recipient's full name as it appeared on the shipping label.

Please enter the email address at which you'd like to receive your return shipping label and merchandise credit.

Not a Gift?

How it Works

Receive Gift!

Yay - surprise gift was sent to you!! It turns out that you need a different size, color, item…

Instantly Exchange

Receive a store voucher to shop for your exchange item(s) immediately. Your replacement items are sent to you right away - you’re welcome!

Mail Back Original

Use the supplied return shipping label to send the original miss-picks back to the store.

Common Questions

What information do I need to get the exchange started?

To receive the Instant Credit for the returning item(s) you will need the following information: - Order Number - Gift Recipient’s zip code - Gift Recipient’s full name - Email Address you would like to receive the Instant Credit and Shipping Label If you do not have that information please contact Chivery Customer Service. They can help you in finding that information so you can complete the exchange. Once the required information has been entered, you will be able to select the items you wish to send back and receive the Instant Credit and Return Label. You can use the Instant Credit voucher code immediately if there are items you wish to purchase at that time.

Will the gift giver know that it has been exchanged?

The only way the gift giver will know that you have set up an exchange for other items is if you tell them. They will not receive a notification when you start the exchange process saving you from those awkward conversations!

What if I decide to spend more than the voucher amount?

If the item(s) you wish to receive in exchange exceeds the total amount of the Instant Credit voucher you will complete the checkout process as normal to pay for the remaining dollar amount.

How will this exchange voucher work?

When you have completed the exchange process in our system you will receive a shipping label via email. You will also receive a unique Instant Gift Exchange voucher code you can copy to your clip-board. Click the Buy Now button below the voucher code to take you back to The Chivery where you can start adding items to your cart. Once you have loaded up your cart use the code at checkout as you would any voucher code. Purchases exceeding the gift exchange amount are paid for with the store's normal check-out methods.

How much time do I get to return the items?

You have about 10 days to get the package dropped off into the mail so they can be received on time.

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